If a Host or Presenter within your event is reporting that they are unable to share their screen - it may be that they have not allowed screen recording on their web browser.
If a Host or Presenter within your event is reporting that they are unable to share their screen - it may be that they have not allowed screen recording on their web browser. Just note, screen-share permissions is a Mac/iOS issue only.
Below are instructions on how to troubleshoot this issue on a Mac:
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Open up System Preferences on your Apple device
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Select Privacy & Security
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Scroll down until you find Screen Recording and select it
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Your web browser should be checked. If it is not checked, select the lock on the bottom left-hand side of your window to make changes - this will require you to enter your password.
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Check the box next to your web browser and select the lock again to save
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Refresh your web browser (sometimes it may require a full quit out of Chrome) and that's it!
Updates to Chrome may require you to repeat the steps above to allow for screen-sharing in the future - be sure to check your screen-share permissions periodically to assure you do not run into any errors!