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Technical Troubleshooting
Host or Presenter running into a technical issue? Check out the most common issues with easy fixes here.
10 articles
Trouble with the registration linkYou may experience a registration loop if your magic link is bringing you to the event page and prompting you to register again.
Trouble turning on your camera or microphoneThis article looks at all the possible reasons why a user may have trouble accessing their camera and microphone
Recommended viewing, encoding and internet settingsSequel.io supports viewers on all systems, browsers and devices. To have the best viewing experience, follow our encoding settings.
Trouble joining a Virtual Stage or Networking Hub CircleIf you are receiving an error when trying to enter a Virtual Stage or a Circle within a Networking Hub, diagnose the issue and troubleshoot.
Allow access to your microphone and cameraWhen you first enter the Sequel.io component as a Presenter or a Host, you will be promoted to complete your media device settings.
Trouble with the screen-share featureIf a Host or Presenter in your event is unable to share their screen - they may not have allowed screen recording on their web browser.
Infinity mirroring and how to prevent it when screen-sharingWhen sharing your entire screen, you will see an infinity mirroring effect. Here's how to prevent it.
Sequel-supported devices and browsersSequel is supported on the most common devices and browsers though there are some requirements to provide the best live event experience.
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Eliminating echoes from live events