Technical Troubleshooting
Host or Presenter running into a technical issue? Check out the most common issues with easy fixes here.
12 articles
- Trouble with the registration linkYou may experience a registration loop if your magic link is bringing you to the event page and prompting you to register again.
- Trouble turning on your camera or microphoneThis article looks at all the possible reasons why a user may have trouble accessing their camera and microphone
- Recommended viewing, encoding and internet settingsSequel.io supports viewers on all systems, browsers and devices. To have the best viewing experience, follow our encoding settings.
- Trouble joining a Virtual Stage or Networking Hub CircleIf you are receiving an error when trying to enter a Virtual Stage or a Circle within a Networking Hub, diagnose the issue and troubleshoot.
- Allow access to your microphone and cameraWhen you first enter the Sequel.io component as a Presenter or a Host, you will be promoted to complete your media device settings.
- Trouble with the screen-share featureIf a Host or Presenter in your event is unable to share their screen - they may not have allowed screen recording on their web browser.
- Infinity mirroring and how to prevent it when screen-sharingWhen sharing your entire screen, you will see an infinity mirroring effect. Here's how to prevent it.
- Sequel-Supported Devices and BrowsersSequel is supported on the most common devices and browsers though there are some requirements to provide the best live event experience.
- Contact Sequel Support
- Eliminating echoes from live events
- Customer Success and Support Response TimesSequel support channel response times per subscription plan level.
- Virtual Stage Access: Domain WhitelistingHow to enable Host and Speaker access to Sequel when a firewall, corporate network, or other restrictive security levels are in place.