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Email Management

Personalize your communications with attendees, guaranteeing that your messaging is uniform and your brand identity is reinforced.

Updated over a week ago

Global Email Settings

Admins can set company-level templates via the Emails tab on their Admin Dashboard. The Global Email Setting allows you to customize certain fields across ALL emails.

Under Emails > Settings


  • Company Name - Display your company's name in the email footer

  • Company Address - Display your company's address in the email footer

  • Reply to email - Set a reply email for attendees

  • Email from name - Customize the From name

  • Company Logo - Add a PNG or JPG logo

It is important to add all company settings above as it helps improve the deliverability of the confirmation and reminder emails!


Personalization

Custom variables allow you to personalize emails at the event, admin and attendee level.

Custom template variables allow you to personalize emails. The inserted variables are replaced with actual values when the email is sent. Click the paper airplane icon to send a test email so you can be sure it's pulling the personalization token you intend.

User Details

Name

Example

{{name}}

John Doe

{{first_name}}

John

{{email}}

{{admin_name}}

Jane Smith

{{event_url}}

{{{event_banner_image}}}

Your event thumbnail image

{{join_code}}

ABC123

{{unsubscribe_link}}

Event Details

Name

Example

{{event_name}}

Team Meeting

{{date}}

May 14, 2024 or May 14 to May 23, 2024

{{timezone}}

America/Los_Angeles

{{start_time}}

10:00 AM

{{end_time}}

11:00 AM

{{parent_event_name}}

Parent Event

Calendar Links

Company Information

Name

Example

{{company_name}}

Sequel.io

{{company_address}}

3031 Tisch Way #110, San Jose, CA 95128

Miscellaneous

Name

Example

{{current_year}}

2025


Company Level Templates

In the Email tab in your left-hand menu, navigate to the email you wish to edit.

Click on "Edit Template". You can edit, activate or deactivate specific emails, view email triggers, send test emails, and customize each email individually.



Event Level Customization

By default, company email templates will apply to all event emails. However, emails can be edited at the event level to accommodate all needs.

If you have questions regarding sending your own email, please contact support@sequel.io!

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