Follow these troubleshooting tips to help attendees with navigate email registration.
In this article:
Can't see the confirmation email
When attendees register but don't see the confirmation email the first step is to check their spam folder. You can also confirm that they registered and which email they used by searching the participants list in the admin dashboard.
You can also resend the confirmation email within the Admin Dashboard by going to the Participants tab and clicking the three dots next to their registration information.
Attendees receive "You're already registered" message when registering
When attendees receive this message a Help Panel appears to guide them into the event. The two options are to resend the confirmation email, making it easier for attendees to find the join button in their inbox, or to input the 12-digit join code (within confirmation email and calendar invite).
If they can't find their Join Code you can locate it for them in the Admin Dashboard by going to the Participants tab and clicking the three dots next to their registration information.
Clicking the "Join Now" button prompts attendees to register again.
In some cases web builders or attendee settings will remove permissions from the Join Now button. When this happens, attendees can access via the unique Join Code in their confirmation email. Simply enter in the same email as before. When the "You're already registered" message appears, select Join Code in the Help Panel. Enter the unique Join Code from the registration email to access the event.