One of the benefits of running events on Sequel is the stability of platform and the engaging experience provided.
However, sometimes, audience members could run into issues and need a quick way to become unblocked. This is why Sequel has the "Having Trouble?" button below all live, simulive, and on-demand events in order to provide help where it's needed.
Help Options for Audience Members
Here's what audience members can do if experiencing trouble during a webinar.
From the webinar page, click on the "Having Trouble" button below the video player.
This will open up a modal with various options and help for common issues for each type of interaction:
For Live and Simulive events, attendees also see the option to "Chat with Host"
Clicking on "Chat with Host" will open up a support-specific chat so the event engagement isn't affected.
Hosts will see an indicator for unread messages in the backstage under the "Support" tab to assist.
As a host, you can chat through the issue with the attendee and keep it separate from the event experience so the main program and engagement is not affected.
From the Sequel dashboard, you'll be able to see these messages as well so you can refer back in case it affected certification or anything else.
For on-demand events or replay, attendees still see the "having trouble" options but not the option for chatting with host since it's more self-serve.