Sequel.io's chat allows you to engage with your audience and your audience to interact with each other. Chat is designed to be incredibly easy to use, but you'll want to know a couple of features for the best experience.
Event vs Stage Chat
There are two different Chats that Hosts and Presenters have access to:
Event Chat: the global chat where all Hosts, Presenters, and Attendees can view, share, and react to messages.
Stage Chat: the private chat space only visible to Hosts and Presenters. This allows you to share messages privately about the event.
Pinned Chat
Highlight important chat messages by pinning them in the Chat. Pinned Messages appear at the top of the Chat window and stay in place as users scroll. To pin a message, select the 3 dots next to a chat message and select "Pin to top".
Chat Reactions
Chat Reactions allow attendees to react to messages using emojis during the event. As a Host, you can disable Chat Reactions through the Settings icon within the Virtual Stage.
Add to Overlay
Bring chat messages into the event by adding them as Overlays on the Stage! Select the 3 dots next to a chat message and select "Add in overlays". To show the message on the stage, turn on the show toggle in the Overlays tab.
Deleting a Message
If you need to remove a message from the chat you can delete the message. Select the 3 dots next to a chat message and select "Delete". Please note, this is a hard delete and will remove the message entirely from your chat transcript after the event.
Please note that Sequel has an automatic profanity filter on the chat that will add asterisks (***) in place of any inappropriate word. If our profanity filter is censoring a word that you deem appropriate or that is necessary for your event, please reach out to support via chat or at support@sequel.io!
Blocking a User
Rarely do you have a user who is consistently inappropriate in the Chat. However, if this occurs, you can block the event all together. Select the 3 dots next to a chat message and select "Block User". If the chat is moving too quickly to block a user from, you can also search their name in the People list and block them from there.
Did you block someone by accident?
No worries! As a Sequel Admin, you can log in to your Sequel Admin Dashboard, select the event, navigate to the Participants tab, and select Unblock user next to the elipsis next to the user's name.
Blocking a user does not prevent the user from attending future events or accessing your event through new user credentials.
Enable/Disable Settings
A Host can adjust the settings of Live Reactions, Chat Reactions, People list visibility, and more all within the Settings icon of the Virtual Stage or within the Sequel Admin Dashboard.
Do you want to learn more about the difference between Hosts, Presenters & Attendees? Check out this article here.
Have any questions? Reach out to our team at support@sequel.io or via Chat!