Chat+ allows you to drive engagement with your audience during the event with tools like Chat, Q&A, and Polls.
Chat
Attendees can enter conversation using the Chat portion of the Chat+ module. Each event has two chats, the Event Chat and the Stage Chat.
Event Chat is visible to attendees and is where most of the conversation happens.
Stage Chat is only visible to Hosts and Presenters. This is a good place to pass messages after your event is live.
Would you like to disable the Event Chat from an event? Learn how here.
Chat Reactions
All users can react to messages in the chat by clicking the ellipsis next to the message and choosing a reaction.
Would you like to disable event chat reactions from an event? Learn how here.
Pinning Messages
Hosts are also able to pin important messages. Pinned messages appear at the top of the chat for all users. To pin a message select the ellipsis next to the message and click "Pin to top".
Add to Overlay
Hosts can bring even more attention to chat messages by adding them as overlays to share on the Virtual Stage. This is a great way to highlight audience insights or make announcements more visible. To add a message as an overlay, select the ellipsis next to the message and click "Add in overlays". In the Overlays tab for the event, the message will now appear as a Text Overlay. Toggle "Show" to share the message with your audience.
Q&A
The Q&A feature will allow your attendees to ask questions publicly or privately to the Presenters and Hosts on stage. Event organizers can collect questions within their Q&A tab before and during a live event. We offer a variety of advanced Q&A settings including Anonymous Q&A and Moderated Q&A.
Submitting Questions
When Q&A is enabled any user can submit a question by clicking on the Q&A tab for the event, adding their question in the "ask your question" section, and submitting it.
Answering Questions
When a question is answered by the Presenters during the event you can click the 3 dots next to the question and select "Mark as Answered".
For questions that can be easily answered in text form, such as "Is this webinar being recorded?", you can select "Answer by text" and add the answer. This way all the attendees can see the answer in the Q&A tab.
Anonymous Q&A
When Anonymous Q&A is enabled attendees can choose to submit their questions anonymously. Questions will show "Anonymous User" as the submitter.
Moderated Q&A
When Moderated Q&A is enabled questions will appear as Pending. When a question is Pending it is only visible to Hosts. Hosts can then Approve, Reject, or Delete the question. Once a question is approved you can interact with it like other questions.
Add to Overlay
Hosts can share questions on the Virtual Stage just like chat messages. To add a question as an overlay, select the 3 dots next to the message and click "Add in overlays". In the Overlays tab for the event, the question will now appear as a Text Overlay. Toggle "Show" to share the question with your audience.
Polls
Uses Polls to collect audience feedback during the event. Polls can be published immediately or saved ahead of time. Hosts can create Polls on the Polls tab by following these steps:
Select "Create new poll"
Add a poll question
Add poll options
Choose advanced settings
Decide if results should display when the poll is launched or when the Host closes the poll later.
Percentage of votes is shown by default. Toggle this option to show the number of votes instead.
Publish poll or Save for later
Once the poll is published attendees will see it in the Polls tab and the chat.
Attendees can choose one option and vote.
Chat+ Settings
Enable/disable Chat+ tools in the Settings tab for the event in the Virtual Stage or Admin Dashboard.
Are you interested in disabling any of our core Chat+ features for your event? You can do so within our Advanced Customization Suite! To learn more about customization, check out this article.