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Trouble joining a Virtual Stage or Networking Hub Circle
Trouble joining a Virtual Stage or Networking Hub Circle

If you are receiving an error when trying to enter a Virtual Stage or a Circle within a Networking Hub, diagnose the issue and troubleshoot.

Updated over a week ago

Some common factors that may result in someone having trouble entering the Sequel components are the following:

  • VPN restrictions

  • Firewall restrictions

  • Network restrictions (common with school or corporate networks)

The above may block a user from entering the Sequel components and will need to complete one or more of the following steps:

  • Disable any existing VPN or firewall on device

  • Join mobile hotspot network

  • Access Virtual Stage via incognito window or different browser (to isolate the issue)

  • Use generic laptop or mobile device

We highly recommend all Hosts and Presenters of a Virtual Stage to complete the media device settings prior to entering the backstage.

If the issue is persistent beyond these troubleshooting steps - please reach out to our Support team for further assistance.


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