Skip to main content
Contact Sequel Support
Updated over a week ago offers chat and email support to all customers Monday-Friday from 8:00 AM ET-8:00 PM ET. If you reach out to our team outside of business days and hours, we will be in touch as soon as we are back online!

Email: To contact us via email, send us a message with a description of the issue or question you have at

Chat: You can reach us via chat from the chat widget in your Dashboard and within the Help Center.

When reporting an issue to, it is important to first take a look at our Technical Troubleshooting Collection and our status page for assistance. If unable to resolve your issue, please contact Sequel support with the following information:

  • Company - Event Name

  • Description of issue

  • # of users impacted and whether any are of Host or Presenter role

    • If Host or Presenter are impacted, please collect their emails

  • Browser/Device used

  • Description of error message - if applicable.

For our customers on the Standard Support plan - our team will be in response to your question or inquiry within 5 business days. offers phone support during live events for our customers that are on a Business plan only.


Did this answer your question?