Sequel.io offers comprehensive support tailored to your needs, with a dedicated team located across the US and EU to ensure global time zone coverage. Regardless of your plan, you'll always have access to onboarding calls, real-time support from experienced team members, academy videos, and workshops designed to enhance your experience with Sequel.io.
Contacting Support:
Chat: Initiate a chat session through the chat widget located in your Sequel.io Dashboard or within our Help Center.
Email: Send your queries or issue descriptions to support@sequel.io.
Slack: Directly reach out to Customer Success Manager (Business +)
Support Plans
Growth Plan (Standard Support)
Initial onboarding call with a Customer Success (CS) team member to discuss your goals and strategy
Access to dedicated documentation and step-by-step implementation guides
Business Plan
Dedicated Customer Success Manager (CSM)
Dedicated Slack channel
Comprehensive onboarding including kickoff calls, speaker training, dry runs, Quarterly Business Reviews (QBRs), and strategic meetings
Priority technical support, including assistance from technical engineers for custom integrations
24/7 phone support available during live events
Enterprise Plan
Multiple dedicated Customer Success Managers assigned by region
Monthly Business Reviews (MBRs) for strategic alignment and optimization
Direct engineering support for custom implementations and integrations
White-glove services for campaign creation, execution, and deployment
Priority, around-the-clock assistance tailored to enterprise needs