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Contact Sequel Support

Updated over a month ago

Sequel.io offers comprehensive support tailored to your needs, with a dedicated team located across the US and EU to ensure global time zone coverage. Regardless of your plan, you'll always have access to onboarding calls, real-time support from experienced team members, academy videos, and workshops designed to enhance your experience with Sequel.io.

Contacting Support:

  • Chat: Initiate a chat session through the chat widget located in your Sequel.io Dashboard or within our Help Center.

  • Email: Send your queries or issue descriptions to support@sequel.io.

  • Slack: Directly reach out to Customer Success Manager (Business +)

Support Plans

Growth Plan (Standard Support)

  • Initial onboarding call with a Customer Success (CS) team member to discuss your goals and strategy

  • Access to dedicated documentation and step-by-step implementation guides

Business Plan

  • Dedicated Customer Success Manager (CSM)

  • Dedicated Slack channel

  • Comprehensive onboarding including kickoff calls, speaker training, dry runs, Quarterly Business Reviews (QBRs), and strategic meetings

  • Priority technical support, including assistance from technical engineers for custom integrations

  • 24/7 phone support available during live events

Enterprise Plan

  • Multiple dedicated Customer Success Managers assigned by region

  • Monthly Business Reviews (MBRs) for strategic alignment and optimization

  • Direct engineering support for custom implementations and integrations

  • White-glove services for campaign creation, execution, and deployment

  • Priority, around-the-clock assistance tailored to enterprise needs

Sequel.io is committed to providing exceptional support tailored to your organization's size and complexity. Our aim is to help you leverage Sequel.io effectively and achieve your business goals.
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