If you are receiving error notifications when trying to enter a Virtual Stage or a Circle within a Networking Hub - the next step is to diagnose the issue and troubleshoot.
Some common factors that may result in someone having trouble entering the Sequel components are the following:
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VPN restrictions
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Firewall restrictions
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Networking restrictions (common with school or corporate networks)
The above may block a user from entering the Sequel components and will need to complete one or more of the following steps:
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Disable any existing VPN or firewall on device
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Join mobile hotspot network
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Use generic laptop or mobile device
We highly recommend all Hosts and Presenters of a Virtual Stage to complete our compatibility checker prior to going live. This checker will complete a call test and catch any blockers (such as above) that may cause issues in the live experience.
If the issue is persistent beyond these troubleshooting steps - please reach out to our Support team for further assistance.