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Technical Troubleshooting
Allow access to your microphone and camera
Allow access to your microphone and camera

When you first enter the Sequel.io component as a Presenter or a Host, you will be promoted to complete your media device settings.

Updated over a week ago

If this is your first time entering a Sequel Virtual Stage as a Host or Presenter, you will be asked to grant access to your camera and microphone. At this step, you must select Allow access and then allow at the subsequent pop-up to continue to your media device settings.

AV Access

The attendees at your event will need to also allow access to their microphone and camera as soon as they enter their first Network Hub, as this will be the opportunity for them to enable both to network with others β€” this will display as a pop-up ONLY within the browser.

Once all Presenters, Hosts, and Attendees allow permission to their camera and microphone once, they won't have to do it again!

What do I do if I accidentally dismissed the pop-up requesting access to my camera and/or microphone?

If you dismissed the pop-up without making a selection, refresh your browser and it should reappear. When it does, be sure to select Allow for both camera and microphone!
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What do I do if I selected block instead of allow for my microphone and camera? What if I didn't receive the pop-up requesting permission for either?

If you accidentally blocked permission to your microphone and/or camera or didn't receive the pop-up request- you can update this setting very easily within your browser:

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Chrome:

  1. Select the SSL 'lock' icon on your address bar

  2. Select the drop down to the right of Camera and Microphone

  3. Change permissions to Allow

  4. For both the microphone and camera permissions - be sure that both say Allow

  5. Once you have completed this step, your browser may require you to refresh or quit browser for the changes to take place

Sequel only supports Chromium browsers (Chrome, Microsoft Edge, Opera, etc.) for all Hosts and Presenters


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